Online Courses

Frequently Asked Questions

What if I have trouble accessing my online course?
First, check the start date of the online course. Most online courses begin on the day the semester officially begins. Check the official start date of the semester on the college's academic calendar.
OK, the semester's officially started, but I still cannot log in.
Be sure you are typing your login information (UserID and Password or Course codes) correctly. If you still need help, call the ACCC Online Course Helpline (1-800-617-2191) or send your question via the Online Help Request Form.
My online math course is not listed on MyWebCT page.
If you are taking an online math course and do not see your math course listed on your MyWebCT page, it is because your math course uses either MyMathLab or Eduspace. Please go to http://www.atlantic.edu/online/login.html for more information on how to access your online math course.
What if I can access my course just fine, but later in the semester I can't get in?
Our servers may go down for maintenance or technical problems. You can verify their status by checking the Server Status Page. If there is a campus-wide interruption of service, and you cannot reach our main website, call the ACCC Online Course Helpline (1-800-617-2191) and listen to the message.
How do I purchase my textbooks?
The required textbooks and materials must be purchased in person or online at the secure ACCC Bookstore Web site.
I have one or more of the following on my computer: a personal firewall, Yahoo Companion, a file-sharing program like Kazaa or Napster, and/or software that stops Internet pop-up ads. Can these cause problems?
YES. Some of our online courses have tools that open in new windows (like Mail, Quizzes, etc. and conflict with some of these applications. Look at your specific software documentation for how to temporarily disable them when you want to work on your online course.

NOTE! Some of the above problems may also be resolved by changing to a different browser. If your online course uses WebCT, check out the Browser Tuneup Page. Click your operating system, then click Internet Explorer. Once there, scroll ALL the way to the bottom where it says "Browser Tips and Troubleshooting" and the read the directions for dealing with Spyware. To download an alternate browser, click on the Netscape link and download version 7.1 Netscape.com.