Frequently Asked Questions
What if I have trouble accessing my online course?
First, check the start date of the online course. Most online courses begin on the day the Fall 2013 semester officially begins, Tuesday, September 3. You will not be able to access your online course until the first day of the semester.
OK, the semester's officially started, but I still cannot log in.
Be sure you are typing your login information (User Name and Password or Course codes) correctly. Please be sure that you are using the correct URL for our learning management system, Blackboard Learn 9, which can be accessed at https://atlanticbb9.blackboard.com. If you still need help, call the Atlantic Cape Online Course Helpline at 1-800-617-2191 or send your question to Online Help at firstname.lastname@example.org
I am typing my User Name and Password, but keep receiving an error that I have entered an incorrect user name or password.
Your user name for Blackboard Learn 9 is your 7-digit Colleague ID number. If you do not know your Colleague ID number, you can obtain this information in WebAdvisor by accessing "My Profile" under the "Students" section. If you experience difficulty accessing WebAdvisor, please contact Enrollment Services by email at email@example.com or by phone at 609-343-5662. If you are taking an ONLINE class, you should have received an email at your buccaneer.atlantic.edu email address that contains your Colleague ID number. Please include all 7 digits of your Colleague ID number, including all zeros (ie. 0003456). Your password for Blackboard Learn 9 is your date of birth (mm/dd/yy) with no slashes (ie. 102070).
I am able to login to Blackboard Learn 9, but there are no courses listed on my "My Blackboard" page.
Access to online courses does not begin until the first day of the semester. Although you will be able to access Blackboard Learn 9 several days prior to the start of the semester, your courses will not appear on your "My Blackboard" page until the first day of the semester. If you still do not have any courses listed on your "My Blackboard" page as of the first day of the semester, please contact Online Help.
How do I purchase my textbooks?
The required textbooks and materials must be purchased in person or online at the secure Atlantic Cape Bookstore Web site.
I have software on my computer that stops those annoying Internet pop-up ads. Is this a problem?
YES. You will need to disable your pop-up blocker in your Web browser in order to successfully navigate Blackboard Learn 9. Refer to the documentation that came with your pop-up blocker software to temporarily disable it when you want to work on your course.
Why am I not able to upload files from My Computer?
You need to update your Java in your Web browser to the latest version of Sun JRE 7 or JRE 6, which can be downloaded for free at http://www.oracle.com.
How do I access my student email account?
You can access your student email account two different ways:
- There is a link on the bottom of Atlantic Cape's home page at http://www.atlantic.edu, under "Stay Connected"
Detailed information on how to access your student email account can be found at: