Institute for Service Excellence
The Institute for Service Excellence
(ISE) provides retail, tourism, hospitality and other service industry
employers with access to training programs that focus on the challenges of
attracting and retaining a diverse and talented workforce.
- Recruitment - Graduates
of the ISE will receive credentials proving attainment of competencies
in sales and service techniques. Our graduates will be ready for employment
in a variety of service industries.
- Education and Training - Training
at ISE is geared to providing potential employees the customer service,
sales and computer skills needed to enter the field. Vocational English
as a Second Language is available for individuals with Limited English
Proficiency.
- Retention - By providing potential employees with strong
sales and service skills, ISE will help the industry to reduce
turnover rates.
- Career Advancement - Incumbent workers will have the opportunity
through ISE to upgrade their skills and prepare for career advancement.
Upward mobility programs will provide employees with skills for higher
wages and advanced careers.
Hours of Operation
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
Saturday |
9-4 p.m. |
9-4 p.m. |
9-4 p.m. |
9-4 p.m. |
9-4 p.m. |
CLOSED |
Classes
Lunch and Learn Series!
The Institute for Service Excellence helps…
- Retailers and employers in the tourism and hospitality industries find trained, motivated, professional
associates.
- Workers build customer service skills and credentials to succeed and
advance in service sector careers.
- Trainees develop valuable skills
for entry-level employment while meeting academic goals.
- Educators team
with the retail, tourism and hospitality industries to prepare trainees
with competencies and credentials for exciting new careers.
- Customers receive
the highest level of customer service from nationally certified and trained
workers.
The Institute for Service Excellence provides:
- Assessment of skills based
on industry established sales and service skill standards.
- Access to public
workforce system programs and services.
- Linkages to academic support and
career advancement strategies.
- Career counseling and support services.
- Job bank, job fairs and placement
services.
- Job preparation for non-English speaking populations.
- Workshops on advanced
training in customer service, sales and retail.
- National Professional
Certification in Customer Service.
Founding Partners and Affiliates of The Institute for Service Excellence
include:
- Atlantic Cape Community College (Managing Partner)
- Atlantic Cape May Workforce
Investment Board
- Kravco-Simon Company
- National Retail Federation
- New Jersey Department of Labor and Workforce
Development
- Casino Reinvestment Development Authority
A workforce development partnership initiative designed to enhance the
skills of potential and incumbent workers in service industries, including
retail, tourism and hospitality.
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This project has been funded with support from the U.S. Department of Labor as part of the President's High Growth Job Training Initiative.Skills Centers address the needs of retail and service sector workers.These Centers recruit, train, and place individuals in long-term retail careers and flexible job opportunities. The Centers partner with One-Stop career centers and are supported by community-based organizations, job training and placement agencies, area schools and colleges, and employers.
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(609) 343-5600 - Fax: (609) 343-5690
Institute for Service Excellence
4403 Black Horse Pike, Hamilton Mall, Unit 2009B
(second floor near Sears)
Mays Landing, NJ 08330