Retail, Customer Service & Hospitality

Fall 2018 Courses Announced!

The Institute for Service Excellence offers training to potential workers in retail, dining, tourism, hospitality, financial services and other service industry employers. The ISE provides learning opportunities for our clients to achieve improved financial prosperity, individual performance and productivity, and implementation and mastery of technology. For additional information on the ISE, visit the Institute for Service Excellence.

Customer Service, Sales and Loss Prevention Training

This course will provide the training necessary to prepare students for an entry-level position in the retail, sales and service industry. Upon completion, students will be ready to sit for the National Retail Federation’s exam that leads to certification in Professional Customer Service. This certification will give students an edge as students continue their career in the retail, sales and service industry.

The computer portion of the class will provide an introduction to the Windows operating system, Microsoft Word and the internet. This program provides training in business math, communication, loss prevention, professional customer service and selling basics. Instruction is also provided in resume writing and interviewing skills. The cost of the certification exam is included.

RETA-501 (120 Hours)
Fee: $1,499 (Tuition $1,274, Materials $225)

  • Section AW01-Worthington Atlantic City Campus, Caesars Entertainment Wing
    Tuesday-Friday beginning Sept. 18, 2018 (Ending Oct. 26, 2018)
    9 a.m.-2 p.m.

Retail Management Certification

The Retail Management Certification through the National Retail Federation can provide the necessary certification to move up in the retail industry. Earning this credential will help career advancement as a manager or assistant manager in retail. The course content includes information in the primary retail disciplines:

  • Sales and Customer Service
  • Merchandising
  • Human Resources
  • Operations
  • Administrative and Financial Accountability

This classroom-based course consists of 40 hours of instruction and 20 hours of exam prep.

The cost of the certification exam is included.

RETA-201 (60 Hours)
Fee: $789 (Tuition $609, Materials $180)

  • Section AW01-Worthington Atlantic City Campus, Caesars Entertainment Wing
    Tuesdays and Thursdays beginning Sept. 11, 2018 (Ending Nov. 15, 2018)
    6-9 p.m.

NEW! Certified Front Desk Representative (CFDR®)

The American Hotel & Lodging Educational Institute offers students an opportunity to acquire the skills to become a Certified Front Desk Representative. Learn the important foundations to work the front desk in a hotel or motel. This certification will cover room reservations and assignments, registering guests, key controls, assisting with guest requests. This program will also provide you with training in The Power of the Guest Story; Guest Service Factoids; Exploring the Seven Elements; Authenticity: Keep It Real!; Intuition: Read the Need!; Empathy: Use Your Heart!; Champion: Be a Guest Hero!; Delight: Provide a Surprise!; Delivery: Follow Through!; Initiative: Make the Effort!; and The GOLD Elements.

Upon successful completion of this program you will earn the Certified Front Desk Representative (CFDR®) credential and the Certified Guest Service Professional (CGSP®).

RETA-114 (48 Hours)
Fee: $489 (Tuition: $400, Materials, $89)

  • Section CW01-Cape May County Campus
    Tuesdays and Thursdays beginning Oct. 9, 2018 (Ending Nov. 29, 2018)
    6-9 p.m.

NEW! Guided Learning Program

The new Guided Learning Program option allows students to register and begin their program within a few weeks. Students are assigned an instructor who will work with them to complete the required coursework to sit for the Guest Service Professional exam. NEW! Certified Guest Service Professional (CGSP®)

NEW! Certified Guest Service Professional (CGSP®)

The American Hotel & Lodging Educational Institute offers students an opportunity to acquire guest service skills that can lead to a successful career in the hospitality industry. Guest Service Gold® features seven brief stories designed to motivate and inspire participants to “go for the gold” when it comes to providing service above and beyond the call of duty. This comprehensive program is designed to create guest service-oriented employees who know how to engage with their guests to provide memorable service.

The Guest Service Professional training provides participants with instruction in The Power of the Guest Story; Guest Service Factoids; Exploring the Seven Elements; Authenticity: Keep It Real!; Intuition: Read the Need!; Empathy: Use Your Heart!; Champion: Be a Guest Hero!; Delight: Provide a Surprise!; Delivery: Follow Through!; Initiative: Make the Effort!; and The GOLD Elements. Learn more at www.ahlei.org/guestservicegold

Passing the exam will earn the student a portable, globally-recognized certification as a Certified Guest Service Professional (CGSP®).

RETA-200 (24 Hours)
Fee: $289

  • Section AW01-Worthington Atlantic City Campus Caesars Entertainment Wing
    Call our Program Navigator about our Guided Learning Program.