Institute for Service Excellence Classes

Managing Customer Service – Online

Today’s managers are trained in a variety of subject areas in order to run profitable operations. Quality customer service is an important element in attracting and retaining customer loyalty. During this course you will learn to identify the elements of quality customer service, evaluate and analyze customer service satisfaction, understand behavioral styles that affect customer service, address performance gaps that hinder quality customer service and develop action plans for improvement.

 

PDEV606 (6 weeks)

Fee: $99