Atlantic Cape News

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Institute for Service Excellence Opens at Hamilton Mall; Offers One-Stop Retail Sales and Service Training

May 4, 2007

The Institute for Service Excellence held a grand opening and ribbon cutting ceremony May 4 for the center, which will provide retail training and job placement services at its location in the Hamilton Mall in Mays Landing.

The Institute trains workers for the high-growth hospitality and emerging retail industries. Staff work closely with employers to match graduates to openings. The ISE opened in a limited capacity in March but will expand its hours and class offerings to meet the needs of the workforce with evening and weekend classes in English as a Second Language and Retail Sales and Service Training.

"This joint venture is a valuable asset for our community. Unemployed and underemployed residents in our region will now have a place to build customer service skills and credentials to succeed in the service sector," said Dr. Peter L. Mora, president of Atlantic Cape Community College, managing partner of the Institute. "Meanwhile, employers in the retail and hospitality industries will have a new pool of trained and motivated workers to rely on."

The Institute includes two classrooms, a computer lab, conference room, resource room and offices for four full-time staff and the part-time instructors. It offers free ESL and retail skills training to unemployed and underemployed through a grant from the N.J. Department of Labor and Workforce Development.

Partners who contributed to the development and cost of the center are: ACCC, Atlantic Cape May Workforce Investment Board, Casino Reinvestment Development Authority, Kravco Simon Development Corporation of the Hamilton Mall who donated a five-year lease with all accompanying costs, the N.J. Department of Labor and Workforce Development, and the National Retail Federation. Also contributing to the Institute were Scorpio Construction Inc., Metcalfe Architecture & Design and numerous retail and hospitality employers.

Employment partners who have committed to hiring Institute graduates who meet their qualifications are Borgata Hotel Casino & Spa, Ecolab, KMart, Lowe's Home Improvement Warehouse, Macy's, Marshall's Retail Group, The Home Depot, Trump Entertainment and Wyndham Resorts.

For more information, call the Institute for Service Excellence at (609) 343-5600 or visit